Crisis Services

Critical Incident Stress Management

While crises usually occur more often for First Responders, any person can deal with a crisis. Every day crisis type situations include workplace violence, the death of a co-worker, a natural disaster, a workplace layoff, a personal injury, etc.

Crisis Intervention is NOT psychotherapy. It is a specialized intervention in acute mental health which requires specialized training. Our counsellors are all certified and highly trained in critical incident stress and can help you navigate through the myriad of thoughts and emotions that occur immediately following a crisis.

Crisis intervention usually takes place between 24-72 hours after the incident / accident. The purpose of this intervention is to try to avoid developing post-traumatic stress disorder (PTSD) while managing anxiety and feelings of isolation, sadness, and grief.

Services Offered

• On-site Group Crisis Intervention

• Individual Crisis Intervention

• Individual / Group Sessions usually take place 24-72 hours after the traumatic event.

• Sessions are highly structured and usually vary between 1-2 hours.

• Sessions are not covered by OHIP or extended health care plans. Check with your employer for private coverage.


Some of the more notable incidents Camilla has assisted in include:

• Supporting first responders in New York City during 9/11 (2001)

• Supporting nurses during the SARS outbreak in Toronto (2003)

• Supporting co-workers during the Yonge Street Van Attack in Toronto (2018) and the Danforth Shooting (2018)

• Supporting front line health care workers during COVID19 Health Crisis (2020)